Refund policy
Returns & Refunds Policy
We offer a 30-day return and refund policy, which means you have 30 days from the date you receive your item to request a return. Once an approved return is received and inspected, refunds are issued to the original payment method within 10 business days. Please note that banks or credit card providers may require additional time to process and reflect the refund.
Eligibility for Returns
To qualify for a return, items must:
- Be unused, unopened, and in the same condition as received
- Be in their original packaging, with all seals and tags intact
- Be accompanied by proof of purchase (receipt or order confirmation)
Items that do not meet these conditions may not be eligible for a refund.
How to Request a Return
To initiate a return, please contact us at info@skinjoy.shop within 30 days of receiving your order. If your return is approved, we will provide instructions on how and where to send your item.
Approved returns must be sent to:
70 Main Road
Paarl
Western Cape
7646
South Africa
Please note:
- Returns must be requested and approved before items are sent back
- Items returned without prior approval will not be accepted
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery. If your item is defective, damaged, or incorrect, contact us at info@skinjoy.shop as soon as possible so we can assess the issue and make it right.
Non-Returnable Items
The following items are not eligible for return or refund:
- Sale or discounted items
- Gift cards
- Items marked as non-returnable at the time of purchase
If you are unsure whether your item qualifies for return, please contact us before sending it back.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@skinjoy.shop.
