Return & Refund Policy

We offer a 30-day return and refund policy. You have 30 days from the date you receive your item to request a return. Once an approved return is received and inspected, refunds are issued to the original payment method within 10 business days. Banks or credit card providers may require additional time to process and reflect the refund.

Eligibility for returns

To qualify for a return, items must:

• Be unused or unopened and in the same condition as received.
• Be in their original packaging.

Items that do not meet these conditions may not be eligible for a refund.

How to request a return

To initiate a return, contact us at info@skinjoy.shop within 30 days of receiving your order. If your return is approved, we will provide instructions on how and where to send your item.

Return address

Important return requirements

• Returns must be requested and approved before items are sent back.
• Items returned without prior approval will not be accepted.

Damaged, defective, or incorrect items

Please inspect your order immediately upon delivery. If your item is defective, damaged, or incorrect, contact us at info@skinjoy.shop as soon as possible so we can assess the issue and make it right.

Non-returnable items

The following items are not eligible for return or refund:

• Gift cards.
• Items marked as non-returnable at the time of purchase.

If you are unsure whether your item qualifies for return, please contact us before sending it back.

Refunds delayed beyond 15 business days

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@skinjoy.shop.